AI agent on WhatsApp
Answers, qualifies, handles questions and hands over to a human at the right moment — 24 hours a day, without letting leads go cold.
Every operation has work that eats the team’s hours and creates no value: copying data between systems, answering the same question, chasing the same overdue item, assembling the same report.
We automate that slice — with business rules when the process is deterministic, and with an AI agent when it takes language, context and an actual conversation. Always integrated with the system where the data really lives.
What we deliver
Triage and routing
A message, email or form classified and routed to the right person, with the context attached.
Process automation
Approvals, chasing, reminders, document generation and status updates happening without anyone pushing.
Inside your system
The agent reads and writes in the CRM and the ERP. It isn’t a bolted-on chatbot — it operates inside the process.
Trail and supervision
Everything logged: what the automation did, when and with which data, with a human checkpoint where it matters.
It knows when it doesn’t know
Sensitive or out-of-scope cases escalate to a person instead of the AI inventing an answer.
FAQ
In practice it takes the repetitive volume and the after-hours shift off the team. Humans stay on what needs judgement and relationship — and enter the conversation with the context already prepared.
Yes. For PS Máquinas we built a sales agent that captures the lead, qualifies it, replies on WhatsApp and follows the customer all the way to the purchase.
We design with limits: the agent works over the company’s knowledge base, has rules about what it may not assert, and escalates to a human when it leaves its scope.
We pick per case — OpenAI and Anthropic models for conversation and reasoning, and traditional rules when the process is deterministic. Not everything needs AI, and saying so is part of the job.
We define together what may and may not be sent to the model, keep sensitive data in your environment and log the usage trail.
Yes. We register a new domain or set up the one you already have — and it stays in your name. Ownership is 100% yours.
We set up hosting on modern, fast and secure infrastructure. We show the costs transparently — for most projects the monthly cost is low — and it can all stay in your name.
You do. In the end you get the project, the source code and all the access. No lock-in to a platform, a mandatory subscription or a single vendor.
Usually a deposit to start and the rest split across stages until delivery. All detailed in the proposal, with no hidden costs.
You can bring the material or we help. We work the copy and visual direction with you when needed — you’re never blocked for lack of content.
Yes. We hand off with a way for you to update what changes often, and we offer maintenance and evolution plans if you’d rather we keep looking after it.
Yes, we work fully remote and serve clients anywhere. You follow everything closely, over calls and a direct channel with the team.
You tell us the goal, context and timeline. We reply with a plan, scope and a tailored quote — and once you say “go”, discovery begins.